Frequently Asked Questions (FAQ)

1. How do I place an order?
You can browse our products, add items to your cart, and check out using our secure payment system. Once your order is confirmed, you’ll receive an email with your order details.

2. How can I track my order?
To track your order, please visit our Track Your Order page. Enter your order number and the email address used at checkout to see the shipment status.

3. What are your shipping options and times?

• Orders are processed Monday–Friday, typically within 1–2 business days.

• Standard shipping usually takes 3–8 business days after processing.

• Orders placed after 3:00 PM EST or on weekends will be processed the next business day.

• You will receive a tracking number via email once your order ships.

4. What are your shipping fees?

• Free standard shipping on orders over $50.

• Orders under $50 are charged a flat shipping rate at checkout.

5. What is your return policy?

• Returns must be authorized. Contact us at info@panaceasupply.com before sending any items back.

• Only unopened, unused products in resealable condition are eligible.

• Returns within 30 days incur a 25% restocking fee; returns between 31–60 days incur a 40% restocking fee.

• No returns are accepted after 60 days.

• Refunds are processed within 7–10 business days after we receive and inspect your return.

6. What if my item is defective or incorrect?
If you receive a defective or incorrect item, we will replace it or credit your account based on the manufacturer’s warranty. Contact us at info@panaceasupply.com for assistance.

7. How can I contact customer support?
You can reach us via email at info@panaceasupply.com. Our support team is available Monday–Friday, 9:00 AM – 5:00 PM PST.

8. Can I cancel or change my order?
Orders can only be modified or canceled before they are processed for shipment. Contact us as soon as possible at info@panaceasupply.com.