Frequently Asked Questions (FAQ)
1. How do I place an order?
Browse our catalog, add items to your cart, and proceed to checkout via our secure payment gateway. You will receive an order confirmation email immediately after purchase.
2. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number on our Track Your Order page or the carrier’s website.
3. What are your shipping options and times?
- Order Processing: Orders placed before 2:00 PM EST are typically processed the same business day (0 business days).
- Economy Shipping: 5–8 business days.
- Standard Shipping: 3–4 business days. (Note: Orders placed on weekends or holidays will be processed the next business day.)
4. What are your shipping fees?
- Economy Shipping: FREE on orders over $50.
- Orders under $50: A flat rate of $6.95 applies.
- Standard Shipping: A flat rate of $9.95 is available as an upgrade.
5. What is your return policy?
Returns must be authorized by contacting info@panaceasupply.com. Items must be unopened and unused.
- Within 30 days: 25% restocking fee.
- Refunds are processed to your original payment method within 7 business days after inspection.
6. What if my item is defective, damaged, or incorrect?
Please contact us at info@panaceasupply.com within 48 hours of delivery. We will provide a replacement or credit your original payment method based on the manufacturer’s warranty.
7. Can I cancel or change my order?
Because we strive for fast fulfillment, orders are processed immediately. Please contact us as soon as possible. Once an order is processed or shipped, it cannot be canceled, but it may be returned following our return policy.
8. How can I contact customer support?
Email us at info@panaceasupply.com or call +1 916-276-1724. Our team is available Monday–Friday, 9:00 AM – 5:00 PM PST.