Shipping Policy
Shipping Policy
At Panacea, we partner with trusted distributors — including Complete Medical Supplies — to deliver high-quality medical products directly to your facility. Please review the details of our shipping process below.
Processing & Fulfillment
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Orders are typically processed within 1–3 business days.
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Shipping times may vary depending on product availability and destination.
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You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
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Once shipped, most standard orders will arrive within 3–8 business days after processing.
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Some specialty or backordered items may take longer to arrive.
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We use reliable carriers including USPS, UPS, FedEx, Common Carrier, and, in certain local zones, Complete Medical Truck Delivery.
Shipping Fees
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Free Ground Shipping on all orders over $49.99
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Orders under $50 will be charged a flat rate at checkout:
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Standard Shipping (3–4 business days): $9.95
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Ground / Economy Shipping (5–8 business days): $6.95
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Order Tracking
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You will receive a tracking number via email once your order ships.
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Please allow up to 24 hours for tracking to update (carriers sometimes take that long to reflect the shipment status).
Delays & Exceptions
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While we aim for timely delivery, occasional delays may occur due to supplier inventory, holidays, or issues with the shipping carrier.
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If a product is on backorder or discontinued, we will notify you promptly with options (e.g. substitution, refund, or cancellation).