Shipping Policy

At Panacea, we partner with trusted distributors — including Complete Medical Supplies — to deliver high-quality medical products directly to your facility. Please review the details of our shipping process below.

Processing & Fulfillment

Orders are typically processed within 1–2 business days.
Shipping times may vary depending on product availability and destination.
You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Once shipped, most standard orders will arrive within 3–8 business days after processing.
Some specialty or backordered items may take longer to arrive.
We use reliable carriers including USPS, UPS, FedEx, Common Carrier, and, in certain local zones, Complete Medical Truck Delivery.

Shipping Fees

Free standard shipping on all orders over $50.
Orders under $50 will be charged a flat shipping rate at checkout.

Order Tracking

You will receive a tracking number via email once your order ships.
Please allow up to 24 hours for tracking to update (carriers sometimes take that long to reflect the shipment status).

Delays & Exceptions

While we aim for timely delivery, occasional delays may occur due to supplier inventory, holidays, or issues with the shipping carrier.
If a product is on backorder or discontinued, we will notify you promptly with options (e.g. substitution, refund, or cancellation).

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