Returns & Refunds

Return Policy

At Panacea, we are committed to customer satisfaction and stand by the quality of the medical supplies we provide. If you need to return an item, please review the following policy:

Return Authorization Required:
All returns must be authorized before being sent back. Please contact us to initiate a return request. Unauthorized returns cannot be credited.

Eligibility:
Only unopened, unused products in resealable condition may be returned. We cannot accept returns on hygienic or used items.

Return Timeframe & Fees:

• Returns made within 30 days of delivery are subject to a 25% restocking fee.

• Returns between 31-60 days incur a 40% restocking fee.

• No returns are accepted after 60 days.

Defective Items:
If you receive a defective item, we will replace or credit it based on the manufacturer’s warranty and approval.

Refund Processing Time:
Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days. The funds will be returned via your original payment method.

Shipping & Credit:
Customers are responsible for return shipping unless the item is defective or incorrect. Approved returns will be credited to your account for future use.

To begin a return, please contact us at info@panaceasupply.com and we will provide return instructions and authorization.